According to the Oxford Dictionary, a Chatbot is defined as:
noun
A computer program designed to simulate conversation with human users, especially over the Internet.
In simple terms, a Chatbot uses the power of a computer to talk with customers on messaging apps.
Businesses use Chatbots to talk one on one with millions of customers via messaging
Chatbots are being used and will be used by all types of businesses and anyone who has an audience in the very near future.
Instead of sending an email to your business to ask a question and waiting for an answer, they can message your Chatbot and get an answer right away.
Instead of calling your business to set up an appointment or get information, they can message your Chatbot and get it quickly and conveniently.
Messaging apps have become the most popular form of communication in the world. Chatbots will become the primary way customers communicate with businesses.
The Superpowers of a Chatbot
Business Growth
Increase revenues and profits.
Availability
Chatbots communicate with your customers 24/7/365. They don’t need personal time, vacations and they work on holidays. Your customers always have a connection with your business.
Better Customer Relationships
Give your customers a better communication experience.
Chatbots can handle large volume of requests. While customer service reps can normally only engage with or handle one customer inquiry at a time, Chatbots can handle an unlimited amount of customer requests at a time all without getting tired or taking a break.
Save Money
When your business grows you need to hire more customer support people. Employees come with the ongoing cost of compensation, benefits, insurance, matching taxes and the high cost of employee turnover. Chatbots are low maintenance. Once they are built, the cost of keeping them updated is relatively low.
Quick Response
Chatbots are able to give your customers a quick response to their questions. The number one complaint about customer service is that businesses don’t respond quick enough if at all. Chatbots respond immediately even if it’s just letting the customer know when someone will get back to them. This relaxes the customers’ anxiety and anticipation of when someone will get back to them. Customers get discouraged if they have to wait days without any response or any interaction.
Chatbots are the newest wave of Conversational Marketing
According to Gartner, the world’s leading research and advisory company to businesses, Chatbots may handle 85% of all customer interactions by the year 2020.
Business Insider says that 80% of all businesses will be using chatbots by the end of 2020 in some capacity.
WHY YOU NEED CHATBOTS
Competition – You will either have a Chatbot before or after your competition does.
The choice is yours?
Grow your business and increase your revenue with the use of Chatbots.
Gather and analyze customer data to get real insight to what your customers prefer and be able to provide improved offers and answers to them.
Engage and interact with your customers and give them a better experience while increasing business.
CERTIFICATION
Bot Academy Certified
Messenger Marketing Experts Certified
SEE WHAT WE CAN BUILD FOR YOUR BUSINESS
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Test A Few Of Our Demo Bots Below:
Imagine the flow of your own Custom Chat Bot Funnel for your company.
